Mountain Shadows Resort Gatlinburg, Gatlinburg ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

1625 Hidden Hills Road, Gatlinburg, Tennessee, United States of America

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Studio

Max:

2 persons

605 sq. feet

Bed options:

1 King Size Bed

Mountain view

Shower

Heating

room details

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Two-Bedroom Cabin

Max:

6 persons

1005 sq. feet

Bed options:

1 King Size Bed

Mountain view

Shower

Heating

room details

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One-Bedroom Cabin

Max:

4 persons

1005 sq. feet

Bed options:

1 King Size Bed

Mountain view

Shower

Heating

room details

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Gatlinburg 4.2 mi

Airports

McGhee Tyson (TYS) 50.8 mi

Asheville Regional (AVL) 80.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Well-Equipped Kitchen

“The cabin had a fully equipped kitchen with quality pots, pans, and a grill outside, making it easy for us to prepare meals and save money.” view full review

Cozy Jacuzzi Tub

“The indoor jacuzzi tub was perfect for a romantic evening, though it was smaller than expected, it still provided a relaxing experience after a day of exploring.” view full review

Fun Game Table

“The game table in the cabin provided hours of entertainment for our family, making our evenings enjoyable and lively.” view full review

Charming Vintage Décor

“I loved the rustic charm of the cabin's vintage décor, which created a cozy and inviting atmosphere throughout our stay.” view full review

General

Free Wi-Fi
Parking
Pets allowed

Guest Parking

Kitchen
Cookware/ Kitchen utensils

Spa & Leisure

Swimming pool

Room features

Free Wi-Fi in rooms
Sitting area
Tea and coffee facilities
Dining table

Self-catering

Kitchen
Cookware/ Kitchen utensils

Media

Television

Location

1625 Hidden Hills Road, Gatlinburg, Tennessee, United States of America

Map view

1625 Hidden Hills Road, Gatlinburg, Tennessee, United States of America

City landmarks

Parks

Mills Park

2100 ft

242 Buckhorn Rd

Smoky Mountain Time

4100 ft

Store

Great Smoky Arts and Crafts Community

1.8 mi

701 Glades Rd

Concrete Statuary Designs

1.1 mi

Gallery

Cliff Dwellers Gallery

1.1 mi

Gallery

Jim Gray Gallery

1.2 mi

Gallery

Alewine Pottery

1.7 mi

Gallery

Paul Murray Gallery

1.3 mi

600 Glades Rd Ste 6

Love Life Live Life

1.2 mi

Shopping Area

Covered Bridge in the Glades

1.1 mi

849 Glades Rd Suite 2A1

More Than A Candle

1.1 mi

Gallery

A Jan Peitso Art

1.5 mi

Church

Chapel In The Glen

1.5 mi

Gallery

Hippensteal Vern Gallery

1.1 mi

Glades Village

1.1 mi

684 Glades Rd

Ownby's Woodcrafts

1.1 mi

680 Glades Rd Unit #9

Peace by Piece Stained Glass

1.1 mi

Bridges

Emerts Cove Covered Bridge

1.6 mi

3726 E Parkway

Heartwood Galleries

1.6 mi

Gallery

Bearfoot Art Gallery

1.6 mi

Church

Gatlinburg's Little Log Wedding Chapel

1.2 mi

Gallery

William Britten Gallery

1.3 mi

1402 E Parkway Suite 10

Fowler's Clay Works

1.8 mi

Church

Hills Creek Church

1.4 mi

Rafting in the Smokies

1.5 mi

North Gatlinburg Park

1.5 mi

Store

Santas Claus-et

1.9 mi

Chapel at Honeymoon Hills

1.8 mi

Sevier County Heritage Museum

1.9 mi

Zion Grove Missionary Baptist Church

2.0 mi

Nearby

Parks

Mills Park

2100 ft

Restaurants

Delauder's BBQ

800 ft

1875 E Parkway

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Cozy atmosphere

Working jacuzzi tub

Outdated facilities

Poor maintenance

8.2/10

Great

Rooms

5.0

Location

7.6

Service

5.0

Dining

5.0

3/5 based on 130 reviews

#53 of 73 hotels in Gatlinburg based on Tripadvisor

Frances

United Kingdom, November 2024

5.8/10

We had a somewhat mixed experience at the cabin. The cleanliness left a lot to be desired, particularly with the presence of bugs, and some amenities weren't up to par, like the missing pool table balls. On the upside, we appreciated the cabin's rustic charm and the spacious layout which allowed for quality family time. Overall, it was fun to be together, but I wouldn't recommend it without some serious cleaning upgrades.

Rooms

5.0

The cabin offered a spacious layout but was plagued with cleanliness issues, particularly with bugs, which made our stay uncomfortable.

Service

5.0

The service was lacking as they did not respond adequately to our concerns about bugs. We felt that the staff could have been more proactive.

Location

8.0

The cabin was conveniently located close to attractions, making it easy to explore Gatlinburg.

Dining

Facilities

6.0

Some facilities were outdated and needed improvements, particularly the incomplete entertainment options like the bumper pool table.

Harper

United Kingdom, November 2024

5.0/10

My stay at the cabin was a mixed experience. On the one hand, we enjoyed the uniqueness of the cabin setting, which brought a cozy atmosphere for our family getaway. However, we were plagued by cleanliness issues and a lack of timely maintenance, which overshadowed our overall enjoyment. The location was convenient for accessing Gatlinburg, but the amenities left much to be desired.

Rooms

5.0

The cabin was spacious and suitable for family gatherings, but it fell short in cleanliness and maintenance. We found issues like mold on the coffee maker and problems with the hot tub, which made our stay less comfortable.

Service

5.0

Service was lacking; despite reaching out for assistance with several issues, we received little to no help during our stay. The responsiveness from the staff was disappointing.

Location

8.0

The cabin's location was quite convenient, making it easy to access attractions in Gatlinburg, which was a plus.

Dining

Facilities

5.0

Facilities were outdated and not well-maintained. While there were some nice amenities like a hot tub, they didn’t meet our expectations due to persistent issues.

David

United Kingdom, October 2024

5.8/10

The cabin experience was unique with a cozy setup, perfect for family gatherings. However, the cleanliness was a major concern, and the amenities were lacking, as some essentials were missing. Despite the issues, we had a good time being together as a family.

Rooms

5.0

The room layout was somewhat strange, making it hard to navigate. The old TV and uncomfortable mattress were disappointing.

Service

5.0

The service was helpful but limited; several issues went unresolved due to management not being available.

Location

8.0

The cabin's location was convenient, as it was close to attractions and had easy access to downtown.

Dining

Facilities

6.0

The facilities included a pool table, but it was frustrating that the balls were missing. Overall, some updates are needed.

Philip

United Kingdom, October 2024

5.0/10

Our stay was somewhat mixed. The location offered easy access to activities, and we appreciated the cozy feel of the cabin. However, the accommodation itself was outdated and had several maintenance issues that detracted from our overall experience. Additionally, the service we received left much to be desired with no timely solutions to our problems.

Rooms

5.0

The cabin was outdated and in need of repairs. We faced issues like a leaking shower, low-quality kitchen supplies, and bugs in the jacuzzi upon arrival. Although the layout had its quirks, it was somewhat comfortable for our needs, but certainly not worth the high price we paid.

Service

5.0

The service was lacking; we encountered several problems with the cabin and felt that the staff could have been more proactive in resolving our issues. We often found ourselves waiting without any communication or follow-up.

Location

6.0

The cabin was conveniently located near attractions but lacked the expected seclusion for a cabin stay, as they were quite close together like a neighborhood.

Dining

Facilities

5.0

While the cabin had some nice features, like a working jacuzzi tub, the overall facilities felt neglected and misrepresented in the photos. The inclusion of basic amenities was minimal, which was disappointing given the cost.

Cozy atmosphere

Outdated facilities

Craig

United Kingdom, September 2024

5.0/10

Staying at Mountain Shadows Resort was quite the mixed bag! While the cozy cabin atmosphere was enjoyable, we faced numerous cleanliness issues that really put a damper on our experience. I would recommend being cautious and ensure everything is up to your standards before settling in, especially if you're arriving late. It’s definitely not the luxurious retreat we had hoped for, but it is situated close to local attractions.

Rooms

5.0

Unfortunately, the cabin we stayed in was far from clean upon arrival, with noticeable odors and a general lack of care in upkeep.

Service

5.0

The customer service left a lot to be desired, especially with a lack of support when we reported the cleanliness issues, and the staff's responses felt dismissive.

Location

8.0

The resort is conveniently located near downtown Gatlinburg, making it easy to explore local attractions.

Dining

Facilities

5.0

Facilities seemed outdated and not well maintained, as we encountered issues like a broken hot tub and trash disposal problems.